Here are some frequently asked questions about our Lobster Roll Kits.
Where is the lobster meat from?
The lobster meat you will receive is sourced from the Northern Atlantic Ocean off the coast of Northern Maine and/or Southern Canada.
Is the lobster meat fresh or frozen?
The lobster meat is fresh caught knuckle and claw that is poached (cooked) and immediately frozen to ensure freshness. The lobster meat ships frozen in an insulated case with a gel ice pack.
Is the lobster meat raw or pre-cooked?
The lobster meat is pre-cooked/poached and ready to be prepared.
Does my lobster meat and ice pack need to arrive frozen to be safe to eat?
No it does not need to arrive frozen to be safe to eat. The lobster meat ships frozen in an insulated case with a gel ice pack. While in transit, it is normal and expected for the gel ice pack to melt and for the lobster meat to partially or fully thaw. As long as the lobster kit arrives the day after it ships (FEDEX priority overnight delivery), within the expected 24-hour time frame, we stand by our policy that the lobster meat is safe to eat and ready to be prepared. There will be no refunds or reshipments for lobster meat and gel packs that arrive partially or fully thawed within the expected time frame.
Does the lobster meat need to be fully thawed to be prepared?
Yes.
Does the lobster meat need to be refrigerated?
We recommend refrigerating the lobster meat upon arrival.
How should I prepare the lobster meat?
A preparation card is provided in your kit with instructions on how to make your lobster rolls the classic, cold Pauli’s way, just as we do in the restaurant.
How long can I refrigerate or freeze the lobster meat?
Lobster meat should be refrigerated upon arrival and can be refrigerated up to three days or frozen for up to 30 days.
What kind of rolls do you provide?
Traditional New England lobster rolls are served on hot dog rolls. We provide 8 split top New England-style hot dog rolls.
Are the rolls gluten-free?
No.
What kind of mayonnaise do you provide?
We provide one jar of mini Hellmann’s or mini Heinz mayonnaise. Please refer to the ingredient list on the jar or online for allergen information.*Brands may be substituted based on availability.
Why is the mayonnaise jar provided so small?
The amount provided is the amount that should be used to prepare 8 lobster rolls the classic, Pauli’s way, as we do not “overdress” our lobster meat with a lot of mayonnaise.
Is the fresh lemon organic?
No.